In an industry where margins are already tight, reputation, quality of service and customer satisfaction are all key issues that can give a competitive edge. It is therefore essential that your company delivers a consistently high level of service to your client.

Causeway Business Management System (BMS) enables companies in the construction industry to reduce risk, improve quality of service and increase customer satisfaction.

Many companies have a defined ‘best practice’ quality procedure for all their business processes from setting up a new project to handling an RFI. The challenge remains however, having made the investment to define best practice, to ensure these procedures are consistently adopted in the every day working environment.

Many quality procedures end up either in hard copy or an electronic filing system, detached from the every day working environment, and soon become redundant or unused. Causeway BMS is a solution that integrates your quality procedures with the day to day working environment.

Causeway BMS contains all of the projects and tasks that are performed by your organisation.  For each task a number of best practice questions are defined with either a yellow or red flag level of compliance attached. Users are guided through the standard questions, given the ability to add commentary and see exemplar plus any supporting documentation. Compliance instantly becomes auditable, with any serious non-compliance events being alerted immediately.

It is readily accepted that paper based systems are inefficient and costly. Causeway BMS facilitates a reduction in paper usage, reducing costs for storage, printing and distribution - not to mention the time associated with filing, searching and locating the required information.

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